Winnings of EUR 77,000 denied

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Winnings of a player are arbitrary seized by rival-powered Balzac Casino

An online gambler’s feelings can hardly be described as a frustration when he won in one jackpot EUR 77,000 but claimed that without explanation the management of Balzac, the Rival-powered online casino operation, has seized his account balance.

The issue has been exacerbated by the lack of communication with player or the meditator authorized by him at the information site and player services of Casinomeister.

Over a seven month period, repeated attempts were made by the player to get an explanation regarding his winnings’ confiscation but the casino allegedly ignored him. The casino is licensed by the Netherlands Antilles and has been online since mid-2011.

The casino’s failure to respond to questions in respect to a significant sum confiscation, frustrated the player and as a last resort he turned to the complaints services of Casinomeister, authorizing as his mediator the manager, who during this week reported:

“The details were submitted by us several times to the casino without a reply. We then sent a warning that the next step would be a public statement in regard to the player’s case mismanagement, which prompted a reaction from them, saying: “We can’t imagine what happened to your previous e-mails and we are sorry for that.”

“In the response they said they haven’t received all the proper documents requested by them and that there will not be a problem to pay the player once all the documents described in detail are received.”

“As I passed all this information to the player, he had provided them to the casino within a week but still there wasn’t any response from their part.”

“Time and again I tried for the next few weeks to receive the casino’s statement in regard to the payments that are due to the player but nothing came up as a result.”

“The player has finally made up his mind to report the casino for removing his current balance, including his deposit and leaving the account with no funds at all.”

“Be cautious: Player winnings are being confiscated by Balzac Casino along with the deposits made without explanation or warning and all player complaints are being ignored.”

Silverstone Overseas Limited operates eight such enterprises as Balzac Casino and the casino is one of them. The company was also contacted by InfoPowa news to comment on the complained but it also hasn’t received any response.